Policy

Regent Thai Massage is a leading Cow Hollow, San Francisco Massage Spa. Our highly trained and experienced staff provides professional and therapeutic massage services in a safe, tranquil, and friendly environment. Our policies are designed to assure a seamless and relaxing experience for every guest and our staff members.
 
Please review the following guidelines before your visit.
 
Right to Refuse Service
Any behavior that is disrespectful, aggressive, inappropriate, or any conduct that poses a risk to the safety or comfort of our staff or other customers, will result in the immediate termination of the session.
 
Children / Minors Policies
Children: Due to the relaxing nature of the massage experience, we respectfully ask parents and guardians not to bring children to Regent Thai Massage.
 
Minors: Children must be 14 or older to receive spa services at Regent Thai Massage. Additionally, children under 16 must be accompanied by a parent or caretaker at all times.
 
Gift Cards
Gift certificates are available for purchase. Gift cards are not refundable or redeemable for cash and may not be used for gratuities. Any remaining balance on a gift certificate cannot be used as a tip. Gift certificates must be presented at the time of service.
 
Accepted Payments
We accept Visa, MasterCard, and American Express.
 
Health & Safety
When booking an appointment and before the session begins, the client must inform our massage therapists of any medical conditions, allergies, or injuries. In some cases, Regent Thai Massage may require written permission from a physician or medical practitioner to perform a massage.
 
Cancellation / “No-Show”  Policy
 
You may cancel or change an appointment at Regent Thai Massage in Cow Hollow up to 4 hours before the scheduled appointment time. If you cancel an appointment in less than 4 hours, Regent Thai Massage charges 50% of the total treatment fee. If you don’t attend your appointment, you will be considered a “no-show,” and the total treatment fee will be charged.
 
Customer Satisfaction
Your satisfaction is our top priority. We are committed to providing an exceptional experience for each guest, ensuring that you leave our facility feeling relaxed, rejuvenated, and completely satisfied with your service.
 
Please note that communicating with your massage therapist during your treatment is encouraged. Our therapists are happy to adjust pressure, temperature, and focus areas to ensure you have the most comfortable and effective experience. Your feedback is valuable to us, so please let us know if we can do anything to make your massage treatment more enjoyable.
 
Schedule Your Massage Today!
Book an appointment with a top-rated Cow Hollow massage therapist. Regent Thai Massage is open from 10:00 am to 9:00 pm (day) to (day).
 
If you have any questions on the above information, please call us at (phone number). We look forward to welcoming you!